F.A.Q.
How to buy?
After selecting the product, click the Buy button to add the item to the shopping cart - the product will be added to your shopping cart. Next, if you have finished choosing an item, click Shopping cart button. After entering the necessary information on the delivery of the goods (name of the recipient, delivery address, contact details, delivery option, payment method, etc.) to place an order, you need to click the Checkout button. You can also enter the discount code in the corresponding field. After that, you will go to the payment page, where you will need to enter your Bank card details and click on the Pay button.
Later (usually within an hour) after making a purchase, our manager will contact you with the contact details provided at checkout. It will be possible to approve the exact time and delivery time, as well as clarify the details with the manager.
When will I get my order?
Delivery in St. Petersburg and Leningrad district is carried out daily (Monday-Sunday), orders are delivered within 1-3 days. Delivery time: from 9 a.m. to 10 p.m. The online store operator contacts the buyer by indicated phone to clarify the order. Delivery is carried out at a fixed address at a convenient time for you. On the day of delivery, you will be contacted by a courier 1 hour before departure. Delivery in Russia will take from 2 to 12 days, depending on the region.
How to pick up an order at a pickup point?
Our pick-up point at SIBUR arena is open every day from Monday to Friday from 10 AM to 6 PM. Pick-up point address: Futbolnaya alleya 8, SIBUR arena, entrance №26.
If you need to pick up your order at a different time, please contact us at store@bc-zenit.com.
How do I arrange delivery outside the Russian Federation?
If you want to arrange delivery outside of Russia, please contact us at store@bc-zenit.com – we will help you place your order and send it by Russian Post.
How to return or exchange an item?
If for some reason the product did not fit you, and you want to exchange or return it, follow the instructions in the "Exchange and Return" menu section.
If I have any questions?
Write to us at store@bc-zenit.com or call 8-931-000-02-23 (also available on Telegram, WhatsApp and Viber) – we will get back to you as soon as possible.
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Contacts
Phone: 8(931) 000-02-23
Email: store@bc-zenit.com
Address: Saint-Petersburg,
Futbolnaya al., 8.
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